Toll-Free Support
BioTherm Heating Systems are backed by free Technical Support. Call 1-800-GET-HEAT for assistance.
Installation Labor Referral
BioTherm maintains a network of experienced heating system installation contractors. Upon request, we can arrange for one to contact you to discuss their installation services. These contractors are not under BioTherm’s control, and we do not assume responsibility or liability for information, communications or work performed by these contractors. The customer assumes sole responsibility for the Contractor.
Please Note:
• Adequate water, gas and electrical service must be provided at the boiler site.
• Back Flow Preventers on heating system fill lines are recommended and provided by others.
• Water treatment must be added to the system prior to use. The pH level of system water must be kept at 7.5 to 8.5 to prevent system damage.
• Additional or alternate equipment at additional cost may be required to meet local code requirements.
• Proposal excludes on-site visits by BioTherm personnel unless noted otherwise.
• Liquid propane quality varies and may contain oil residues, heavy hydrocarbons or particulates which can damage your boiler. The owner is responsible to provide fuel filters in the liquid or vapor lines for removal of these items.
• Technical On-Site Supervision is available for purchase upon request which includes general conformance checks with the purchased installation drawing package.
• BioTherm does not provide custom structural supports for piping and equipment.
• BioTherm does not provide Permits, Permit Fees, Stamped Drawings, Licenses, Certifications, etc.
• Boiler systems require commissioning from a qualified Boiler technician or a BioTherm technician (for an additional fee) prior to start-up.
• Heat Loss calculations are based on NGMA standards.
• Customer to verify proposed dimensions and coverings conform with your structure.
• A back-up heating system is recommended to protect crops against primary heat system outages.
• Transport pipe mains must be fully insulated for the proposed heating system to deliver the proposed heat load. Pipe insulation can be included in the proposal upon request.
Definitions of Terms “Heat Loss Summary” page:
• Structure Heat Loss: Heat required to maintain indoor temperature setpoint at specified minimum outside temperature.
• Structure Heat Supplied: The proposed heat system design capacity.
• Irrigation Preheat Heat Supplied: Heat required to raise incoming water temperature to specified desired water temperature.
• Total Heat Supplied: The proposed heat system design capacity plus anticipated future capacity.
• Structure Heat Load Met: Structure Heat Supplied divided by Structure Heat Loss.
• Structure Supplemental Heat Required: The additional heat required to supplement the proposed heat supply and fulfill 100% of the structural heat loss.
- Acceptance of Terms and Conditions of Sale. Acceptance of merchandise or goods shall constitute acceptance of this Contract and these Terms and Conditions of Sale. Shipments shall be deemed to have been made pursuant to these Terms and Conditions of Sale of this order, proposal, or invoice. Buyer shall not add, delete, modify, or alter these Terms and Conditions of Sale unless agreed to in writing by BioTherm. Unauthorized additions, deletions, modifications, or alterations by Buyer to these Terms and Conditions of Sale and other terms and conditions which may be contained in a purchase order or other form used by Buyer to accept this order, proposal or invoice shall be void and of no force or effect. This Contract, order, proposal, or invoice, together with any written documents which may be incorporated by specific reference, constitutes the entire agreement between the parties and supersedes previous communications between Buyer and BioTherm.
- Price. The quoted price is for the listed equipment and services specified in this order, proposal or invoice and is valid for 30 days and must be shipped within 120 days. BioTherm is not responsible for site preparation, permits, installation, or other similar costs. Equipment or services not specifically itemized on the Proposal are not the responsibility of BioTherm. BioTherm will proceed with Buyer’s order according to the terms of the Proposal unless Buyer advises in writing that changes are required. Notwithstanding the above, BioTherm reserves the right to revoke this offer any time prior to receiving written acceptance of this proposal or invoice.
- Payment Terms. Unless otherwise agreed to in writing, payment in full is due and payable at the time of the terms shown on the Proposal. A service charge of 2% per month (24% annual) will be applied to all outstanding balances after 10 days from this date.
- Shipment Delay. Upon receipt of the order, proposal or invoice acceptance and preliminary down payment, the Buyer is responsible for paying the remainder of the invoice according to the payment terms. If the Buyer requests a shipment delay, they are responsible for paying the remainder of the invoice according to the payment terms relative to the date of the shipment delay request. Storage fees and/or additional shipping charges may apply if the shipment must be rerouted or moved because of the delay. For each month or portion thereof that the shipment is delayed, customer will pay 2% of the outstanding contract balance. If BioTherm is required to hold shipment beyond 60 days, the client is responsible to pay 25% of the total contract, plus storage fees.
- Cancellation. BioTherm systems are custom designed and manufactured. Cancellations or changes in the design must be communicated in writing within 15 days of acceptance of order, proposal, or invoice. For Raypak Boilers, cancellations must be communicated in writing within 24 hours of acceptance of order, proposal, or invoice. In the event of a cancellation, Buyer shall remain responsible for and agrees to pay to BioTherm all amounts incurred for labor, material, engineering, administration, and overhead costs (including any cancellation charges charged by our vendors including a 25% to 50% restocking fee for Raypak products) up to and including the date that written notice of cancellation is received. No attempted cancellation will be effective after transportation of the shipment has begun.
- Shipment. Unless otherwise noted in this order, proposal or invoice, all shipments are F.O.B. point of shipment. Risk of loss and title pass to Buyer at this point. Unless otherwise agreed to in writing, costs related to off-loading the shipment shall be the Buyer’s responsibility.
BEFORE receiving, accepting, or SIGNING for the merchandise, please read this policy carefully and inspect the merchandise first.
Damaged / Incomplete Merchandise. Products shipped from BioTherm are received by the carrier complete and in good condition. Title of the merchandise is passed to the carrier at the time of pick-up and passed to Buyer upon delivery. When receiving merchandise from a freight carrier, Buyer shall make a complete visual inspection before signing the delivery receipt. Upon completing the visual inspection, please take one of the following courses of action if a problem is encountered:
If unacceptable damage is evident, Buyer may immediately call our Logistics Department at 800-438-4328, or 707-794-9660 to gain authorization to refuse the product and have it return shipped to BioTherm (or the original vendor if drop shipped). BioTherm will then pursue claims and send Buyer a product replacement as soon as BioTherm has received the item back and verified its condition.
If the product has questionable cosmetic damage, is incomplete, or items listed on the delivery receipts are missing, Buyer must properly note this on all copies of the delivery receipt and immediately notify BioTherm.
If the delivery receipt is signed without noting the damage, BioTherm cannot be responsible for collection of claims or replacement of merchandise. Hidden damage, (not detectable at time of delivery), must be reported to BioTherm no later than ten (10) days if noted on the carrier’s delivery receipt. Please read small print on carrier’s Bill of Lading for details.
Off-Loading. Buyer is responsible for Off-Loading the merchandise at the time of delivery unless prior written arrangements have been made with BioTherm.
Overages. There are several BioTherm products that are manufactured to the custom needs of a particular project order. Due to established tolerance ranges per product, these custom orders may result in more material being drop shipped to the job site than may have been quoted and ordered by the Buyer. In these cases, manufacturing overages remain the property of BioTherm. BioTherm will arrange for these overages to be shipped back at BioTherm’s expense after the project is complete, unless the Buyer decides to purchase the extra material.
7. Delay. BioTherm shall not be liable to Buyer or any other person for any losses or damage which results from delay or failure to deliver all, or a part of the equipment covered by this order, proposal or invoice in a reasonable manner or time, beyond the actual cost of providing comparable replacement goods less than the price of the equipment under this order, proposal, or invoice. BioTherm shall not otherwise be liable in any measure if the cause of the delay or failure to deliver is beyond the reasonable control of BioTherm, such as delay caused by acts of God, war, acts of the public enemy, civil disorder, riot, sabotage, governmental action or law or regulation, strikes or other labor problems, fire, flood, earthquake, severe weather, health and safety considerations, pandemic, embargoes, transportation shortages or delays, fuel or material shortages, or failure of performance by a vendor or subcontractor. In the event of a delay beyond the control of BioTherm, time for performance will be extended by the length of such delay.
8. Warranty. The equipment sold by BioTherm carries the original manufacturer’s limited warranty against defects in material and workmanship except as noted for equipment and materials manufactured by BioTherm which carry their own warranties. BioTherm does not itself warrant the equipment and the purchaser’s sole recourse is with the original manufacturer. The terms of the original manufacturer’s warranty will be made available upon request. BioTherm specifically excludes express and implied warranties, including the warranty of merchantability and fitness for a particular purpose. Under no circumstances shall BioTherm be liable in contract or tort for special, indirect, or consequential damages of any kind or nature. In no event shall BioTherm liability exceed the return of the purchase price paid by the purchaser.
9. Warranty Claims. In the unlikely event equipment proves to be defective, BioTherm will make a reasonable effort to assist the Buyer in receiving full satisfaction from the product manufacturer under the terms of the manufacturer’s warranty. Under most manufacturers’ warranties, Buyer’s rights will be limited to a repair or replacement part F.O.B. original point of shipment. To ensure that Buyer’s manufacturer’s warranty rights are protected, Buyer must notify BioTherm of defects within 10 days of discovery. Buyer’s manufacturer’s warranty rights will be lost if Buyer:
• Fails to operate or maintain the equipment in accordance with generally accepted industry practice; or
• Fails to operate or maintain the equipment in accordance with instructions from BioTherm or the manufacturer; or
• Fails to give written notice to BioTherm within 10 days from discovery of defect: or
• The equipment has been altered or repaired by someone other than BioTherm or an authorized manufacturer’s representative.
Upon notification of a defective part, BioTherm will provide the customer with a Return Authorization Form to indicate where the part must be returned to. The part must be returned within 10 days of receipt of the form and must be shipped prepaid.
10. Waiver. The waiver by BioTherm of any term or condition of this agreement shall not be a waiver of any other term or condition. Any such waiver shall not be deemed a waiver of any subsequent breach of the same term or condition, nor shall such waiver be deemed a waiver of any term or condition in any subsequent agreement.
11. Dispute Resolution. The parties agree to mediate disputes between them arising out of this transaction, or the alleged breach thereof, prior to the filing or commencement of any court action or arbitration. The mediation shall be administered through the American Arbitration Association or JAMS, unless another alternative dispute resolution provider is agreed to by the parties. Mediation is a non-binding process in which parties to a dispute meet with a neutral mediator (selected by the parties) who will try to work out a mutually acceptable resolution. The mediator does not impose a settlement on the parties. If the Parties cannot agree on a mediator, the Superior Court in and for the County of Sonoma, California shall appoint a mediator. The mediator may conduct more than one session and mediation fees shall be paid equally by the participating parties. Mediation shall take place in the County of Sonoma, California, or other venue agreed to by the parties. Any party who files or commences any court action or arbitration prior to mediation or refuses or resists mediation shall not be entitled to recover prevailing party attorneys’ fees as set forth in Section 13. In the event mediation does not resolve the dispute, the parties shall submit all disputes to binding arbitration administered through American Arbitration Association or JAMS, unless another alternative dispute resolution provider is agreed to by the parties. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction. The cost of the arbitration and the arbitrator’s fees shall be paid equally by the participating parties.
12. Governing Law and Venue. California law shall govern the interpretation of this agreement and enforcement of its terms and conditions. The parties agree that venue for any lawsuit or arbitration shall be in the County of Sonoma, California.
13. Attorney’s Fees. The prevailing party in any action or arbitration to enforce the terms of this agreement, including any motion to compel arbitration, or dispute arising out of this transaction shall, in addition to any other rights or judgments, be entitled to recover its attorneys’ fees, expert fees, and court costs.
